New Patients
Most people do not reach out for treatment because everything is going well. They reach out because something is no longer working, and they are trying to make sense of what is happening and what should happen next.
At Palmetto, the first step is a conversation. Our admissions team will listen as you explain what is going on, what concerns need to be addressed, and what kind of support may be needed. From there, we can talk through whether Palmetto may be an appropriate fit. If another level of care or another resource is more appropriate, we will help you understand that as clearly as we can.
You do not have to have everything figured out before you call. Whether you are reaching out for yourself, a loved one, a patient, an employee, or a client, we will help you understand the process and the next step.
What to Expect
Beginning treatment can feel overwhelming, especially when you are unsure what happens next. At Palmetto, our goal is to help clients and families understand the process, feel supported, and take the next step with as much clarity as possible.
From the first phone call to arrival on campus, we work to answer questions, gather the information needed for admission, and help each person understand what to expect during the first days of care. Our goal is to make the process as clear and manageable as possible.
When preparing for admission, our team can help with:
- Understanding the admissions process
- Discussing treatment needs and level of care
- Reviewing insurance or payment questions
- Coordinating arrival details
- Explaining what to bring and what to leave at home
- Answering questions from clients, families, or referring professionals
Evaluation Process
The evaluation process is designed for individuals who do not identify their use of alcohol or other drugs as problematic. These individuals may be admitted to Palmetto for a period of three days to evaluate the presence and extent of their involvement with problematic drinking or drug use.
Ready to Get Started?
- Complete the admissions app
- Receive a call from our intake team within 30 minutes
- Schedule your intake appointment
What to Bring
Preparing for treatment can feel stressful, but you do not have to figure it out alone. Palmetto’s admissions team will help you prepare for a safe and comfortable arrival, answer questions, and review any special needs or concerns before admission.
Before admission, our team can help review:
- Recommended clothing and personal items
- Identification and insurance information
- Prescription medications and medical information
- Items that are not allowed on campus
- Travel or arrival details
- Special considerations related to medical, family, or personal needs
Items to Bring
- Any prescription medications you are now taking
- Insurance card
- Cash for Personal Items
- Watch
- Casual clothing – gym clothes, tennis shoes, sandals (all shorts must be no shorter than 2″ above the knee)
- Undergarments required
- Sheets (twin size)
- Blanket
- Pillow
- Towels, washcloths
- Soap
- Shampoo, Conditioner
- Razor (electric or disposable)
- Shaving Cream
- Toothbrush, Toothpaste
- Alarm Clock (WITHOUT radio)
- Cigarettes
- Rain gear or Umbrella
- Loose leaf paper and pens
- Tennis racket and tennis balls (optional)
- Church clothes (optional)
- Clothes hangers (optional)
- Mattress pad (mandatory)
- Laundry detergent
Items NOT Allowed
- No products containing alcohol (mouthwash, Bengay, and other analgesic ointments)
- No tank or halter tops
- No swim suits
- No short shorts
- No tight, revealing clothing
- No t-shirt or caps that promote alcohol or drug use or display undesirable messages
- No midriff shirts – when you hold your arm up in the air, we should not be able to see your underwear or skin
- No boats, trailers, or ATVs
- No candles or incense
- No pornography
- No electronic devices
- No perfume or colognes
Cost of Treatment
We understand that the financial side of treatment is an important part of the decision-making process. Cost can vary based on clinical needs, level of care, length of stay, insurance benefits, and other individual circumstances. Palmetto is committed to helping clients and families understand their options and access appropriate care whenever possible.
Our admissions team works with many insurance providers and can review both in-network and out-of-network benefits when available. We encourage clients, families, and referring professionals to contact us so we can better understand the situation, answer questions, and help identify the options that may be available.
Our admissions team can help review:
- Insurance benefits and coverage questions
- In-network and out-of-network options
- Private-pay options
- Estimated treatment expenses when available
- Length of stay considerations
- Payment questions before admission
- Next steps for applying or beginning the admissions process
Insurance We Take:
If you’re not using insurance, please don’t hesitate to contact us. We have private care options that we are happy to discuss with you.
Financial FAQs
How much does treatment at Palmetto cost?
The cost of treatment can vary based on clinical needs, level of care, length of stay, insurance benefits, and other individual circumstances. Our admissions team can help review your situation and provide clearer information about available options before admission whenever possible.
Does Palmetto accept insurance?
Palmetto works with many insurance providers. Coverage depends on the individual policy, benefits, medical necessity, level of care, and other plan requirements. Our admissions team can help review insurance benefits and explain what options may be available.
Can Palmetto work with out-of-network insurance benefits?
In some cases, yes. If Palmetto is not in network with a particular insurance plan, our team may still be able to review out-of-network benefits and help determine whether coverage may be available. Because every policy is different, we recommend contacting admissions for a benefits review.
Will insurance cover the full cost of treatment?
Insurance coverage varies by plan and is not guaranteed. Some plans may cover a portion of treatment, while others may involve deductibles, copays, coinsurance, out-of-pocket costs, or authorization requirements. Our admissions team can help explain what your insurance provider indicates before admission whenever possible.
What information is needed to check insurance benefits?
To review insurance benefits, our admissions team typically needs basic client information, insurance policy details, and permission to contact the insurance provider. In some cases, additional clinical information may be needed to help determine the appropriate level of care.
Does Palmetto offer private-pay options?
Yes. For clients who do not use insurance or whose insurance does not cover treatment, Palmetto can discuss private-pay options. Our team can review estimated treatment expenses and help families understand financial expectations before admission whenever possible.
Are there extra fees or add-on charges?
Palmetto believes in clear communication about financial responsibility. Our team works to explain treatment expenses, payment expectations, and any financial obligations connected with care before admission whenever possible.
What happens if a client leaves treatment early?
If a client leaves treatment early, Palmetto follows its financial and refund policies regarding any unused prepaid tuition or applicable administrative fees. Because these details may depend on the specific agreement and circumstances, our admissions or business office team can review the policy before admission.
Can Palmetto help us understand our options before we commit?
Yes. Reaching out does not commit you to treatment. Our admissions team can help answer questions, review insurance or payment options, discuss clinical needs, and help determine whether Palmetto may be an appropriate fit.
Who should I contact with financial questions?
The admissions team is usually the first step. They can help review insurance, private-pay questions, estimated treatment expenses when available, and next steps for admission. If more detailed billing information is needed, they can connect you with the appropriate team member.
Apply Now
Taking the first step toward treatment can feel overwhelming, but reaching out does not commit you to anything. The application process helps our admissions team better understand your situation, answer questions, and determine whether Palmetto may be an appropriate fit.
Once your information is received, a member of our admissions team will follow up to discuss next steps, treatment needs, insurance or payment questions, and timing for admission when appropriate.
The application process can help us review:
- Basic contact and demographic information
- Current substance use and treatment concerns
- Medical, psychiatric, or safety considerations
- Insurance or payment information
- Timing, travel, and admission needs
- Questions from clients, families, or referring professionals
